Sales Support Representative (Temporary Position)

Summary:

Reporting to the Sales Support Group Manager, the Sales Support Group Representative will provide world-class service to our customers and support all internal departments with customer relations for a minimum temporary period of six (6) months, with possibility for extension.

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned:

• Provide all customers with excellent customer service.

• Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.

• Build and maintain customer relationships.

• Make outbound sales calls.

• Perform customer order entry.

• Monitor customer credit risk. If a customer is high risk, notify the credit department before entering a new order.

• Evaluate and process all manufacturer defect and six-month outsole warranty claims.

• Inform manager of any escalating customer complaints.

• Inform manager of any new or unusual defects in products.

• Communicate with and support all departments.

• Collaborate with other sales support representatives to ensure the efficiency of the department.

• Collaborate with all other department representatives to ensure the efficiency of the company.

• Process customer sales credits, returns, and maintain approval records.

• Authorize credit card payments for appropriate customers.